Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your assistance requests will be responded to in no more than one hour after the ticket or e–mail was received. If your case calls for additional assistance from a system administrator, we will forward the support ticket or the email to the person on duty, without delay and we will leave a note to let you know that more time will be required for reaching the optimal solution. Furthermore if you order the Administration Services package, any of the services included there will be completed whenever you wish.

  • Top quality support service

  • A Top–Class Client Support Service

  • If you need any assistance using our Web Hosting Control Panel or with any of the applications that we’ve installed on the server on your behalf, don’t hesitate to reach our technical support staff at any moment through the ticketing system. Additionally, if you need help managing your dedicated hosting server, you can make use of the Administration Services package, which includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting services, data backup hard disk space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a rather handy integrated knowledgebase that will walk you step by step on how to use it. The majority of educational articles have video versions which show all the tasks that you can perform in a very illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.