The client support that you will get from your cloud website hosting company is really important, no matter if you have pre-sales questions and you're not a client yet, or you have some technical trouble with an active account. Prompt and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine hosting supplier not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it cannot access them immediately, it is quite possible that you will wait for a couple of days to have a response to any kind of question, so your sites may remain offline for a long time. However, a supplier which offers numerous means of communication and has a support staff that is available at any time can assist you right away and help you reduce or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
All our cloud website hosting packages feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our solutions well before you make an order or you're an existing customer and you have any question or some issue, you can contact us anytime, including weekends and holidays. We have many channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical matters or any matters which need longer time to investigate and handle. Unlike many other web hosting service providers, our trouble tickets have a guaranteed maximum response time of just 1 hour, which means that regardless of what your problem is, it'll be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive prompt assistance, in particular when your web site is not running effectively for whatever reason. All our semi-dedicated hosting come with 24/7 customer and tech support, thus if anything happens, you are able to use various methods to get in touch with us - telephone line with a couple of local numbers around the globe, live chat, emails and tickets. The first two options are for billing, pre-sales and basic matters, which means that in case you don't have an account yet, for instance, you can receive extra information regarding our services, or we can assist you with less demanding technical matters. The next two methods are for strictly technical problems or anything that's more time-consuming as it is quicker to follow the correspondence between you and our tech support team. The warranted maximum reply time for them is just an hour, the typical one - 15-20 minutes, therefore you will not need to wait for an entire day so as to receive assistance like you may have to do with other service providers.
24/7 Customer Support in VPS
Using our Linux VPS, you won't need to wait for more than an hour so as to receive assistance for any kind of difficulty that you may have with the server or the software which comes pre-installed with it. We warrant this short reply time for all support tickets that you open via your billing Control Panel or e-mail messages which you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries around the globe and a live chat service where we can assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the different ways of communication, so regardless what your question or problem is, there'll always be somebody to help you out quickly. In the event that you need help with third-party software, that you cannot deploy or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we supply for all our VPS plans.
24/7 Customer Support in Dedicated Hosting
If you get a dedicated server from us, you will be able to contact us at any time using a number of channels and the max time that you'll have to wait for an answer is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical issue, you'll be able to open a support ticket from the Help section of your billing Control Panel or you could send us an email. In case you have any kind of basic questions or you would like to know more about our services before you order, you can use our live chat or you can call one of the local phone numbers that we have in different countries worldwide. In the event that you'd like to receive support for third-party software that you cannot install or run efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.