If you have ever had a cloud website hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for certain things it's better to speak with a live person on the phone instead of exchange support tickets or email messages. In order to find out more about a particular service before you decide to purchase it or if something small-scale needs to be done, for example, it will be far easier and a lot faster to do it live. When you have the option to speak with representatives by phone, it is very likely that you are dealing with a real website hosting provider, not a reseller. The type of support that you will get by phone may differ between different companies - from common matters to expert technical support. Usually most of the suppliers offer pre-sales assistance and first level phone support, while more complicated tech issues are managed via email or tickets.
Phone Support in Cloud Website Hosting
We believe that having the option to speak with a live consultant is rather important, so we have three support lines globally (USA, UK and Australia) and you will be able to contact us over the phone for fourteen hours every day. In case you consider purchasing one of our cloud website hosting packages, for instance, you're able to call us and find more about our services prior to ordering to be sure that we match all system requirements for your web sites. After the order, you will be able to get in touch with us about all the sales and billing problems you may experience, or receive any general or basic tech information you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you have to use the ticketing system, that will help you track the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server packages that we supply. Whether you want to know more about the packages, you have some billing issue or some general problem, you can call us. Although some more technical troubles may require a support ticket in order to give some time to our technical support crew to analyze, we can help you with numerous tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we also have an international number where you'll be able to reach us.