If you’ve bought a web hosting package and you have some enquiries regarding a concrete feature/function, or if you have confronted a certain problem and you need help, you should be able to contact the respective technical support team. All web hosts deploy a ticketing system no matter if they provide other methods of contacting them apart from it or not, because of the fact that the quickest way to resolve a problem most often is to submit a ticket. This method of communication makes the replies exchanged by both sides simple to track and enables the help desk team members to escalate the case in the event that, for instance, a system administrator must become involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you’ll need to have no less than two different accounts to contact the help desk staff and to actually administer the hosting space. Constantly signing in and out of different accounts can be a drag, not to mention the fact that it takes quite a lot of time for the majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you’re browsing your website files or modifying different account settings. The ticketing system is being strictly monitored 24x7x365 by our tech support staff and the response time is maximum one hour, but it rarely takes more than 20 minutes to get support. In stark contrast to some hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for info regarding any technical or billing issue. Plus, you can see a collection of informational articles, which will help you fix the most common complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, so you won’t require an additional platform to touch base with our help desk team – you can do this on the spot if you experience a problem. Submitting a new ticket takes a few clicks of the mouse and tracking down an older one is equally easy. Using our smart search box, you can quickly track down any ticket that you have posted in the past. You can open a ticket at any moment whatsoever since our help desk team representatives are available to you 24/7/365 and answer in less than an hour, even though it seldom takes this much to receive a response. With Hepsia, you’ll have everything in one single place and you can forget about needing to use two or more platforms to troubleshoot a simple issue.