Lots of persons who start using their 1st hosting account, or switch companies, typically have queries regarding how certain operations are completed or face predicaments when setting up different things, including e-mails, site settings, and so on. This is why, a lot of web hosting providers have prepared documentation with popular questions and issues in order to help their customers receive information swiftly and seamlessly. As a result, the help desk team representatives can dedicate more time to actual issues that certain customers may be encountering, since the solution for the smaller things will be available on the World Wide Web and customers can easily resolve them without getting in touch with the client support team. Having elaborate documentation is extremely important, particularly for new clients with no experience, because the hosting service involves a plethora of features and lots of individuals can become perplexed about what to do. A good knowledge base can both help you accomplish the tasks that you need and become aware of how the hosting service functions as a whole.
Extensive Online Documentation in Cloud Website Hosting
All cloud website hosting packages that we’re offering come with an extensive knowledge base where you can find everything you need to know with regards to your hosting account. Irrespective of whether you intend to set up a brand new database, to forward a domain name by means of an .htaccess file or to create an email account on your desktop computer or smartphone, you can simply check our help articles and all the info that you need will be there. When you open a given section of your Hepsia Control Panel, you will see articles that are related to the features that you can access through it. If you wish to check the whole article archive and get informed about all the features that Hepsia offers, or only to read generic info about the web hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our best to encompass any problem that you may come across, but in case you do not find what you desire, you can always touch base with us, as our customer support staff representatives are at your service 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers offer a rich article repository where you can find any info that you may need about our web hosting services or about the Hepsia Control Panel that we use. We have prepared it on the basis of the feedback that we have collected from our clients over the years and, as a consequence, our articles address particular problems that you may run into and suggest the best way to recover them, for example getting an HTTP 500 error message or not being able to send emails from your desktop PC even though you have the right SMTP server settings. The articles are available in every single Control Panel section and you can examine them whenever you want. They can help you expand your knowledge not only about our services, but also about the web hosting service in general, as they offer step-by-step instructions and general information such as what file permissions or cron jobs are.